I got exactly what I asked for with the exception that it was a very uncomfortable for hours. She brushed my hair in a rough manner with an old metal brush where the soft plastic tips was 99% gone and I was jabbed in the head several times as she was applying the dye by the colouring brush! As the colour processed, I was in extreme pain and my head was pounding and was told I was just sensitive after bleaching. I really believe there were open wounds on my scalp where the chemicals started stinging. I was relieved when the timer went off and went to wash my hair but it wasn’t relaxing. She was very rough! And I felt her nails scratching my “sensitive” scalp. I didn’t think much of it that day. It really wasn’t until the next day when I felt scabs on my scalp. At least I got the colour I wanted!
I made two appointments with them in July to get my hair done for a wedding in the area. I was in the wedding party and timing was crucial. We arrived 5 minutes before our appointment at 11:55. They only had three stylists on duty, two of which had customers for 11:30. We waited at the desk till 12:10 and no one came to speak to us. We approached a stylist and she shrugged and said they were behind schedule and that I should go get a coffee. I told her time was very important and she said…”sometimes we are behind” Shrug again. We waited till 12:30 and still none of us were being seen. I went to other salons in the plaza and found one to take me and they only did the hair for one of the appointments I made. After the hair was complete I complained to the salon and she just said…” We would have go to you.” I had to pay more than double at another salon and the experience was highly stressful. This is a terrible unreliable salon! They gave the girl who had her hair done there a discount but their service was rude and unprofessional. They didn’t plan to have enough staff and knew that this was for a wedding. This is unacceptable and I would recommend avoiding them.
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